Movilshacks go to lengths to ensure that your interests are protected when you shop with us. While our after-sale services are designed to maximize your flexibility so you can make the most of your purchases.
15 Days Peace of Mind Policy
In addition to your warranty, Movilshacks provides a 15 days Peace of Mind Policy if you find the product is not quite what you are looking for, or change your mind about your purchase, Under this policy, you can return items order or ask for model exchange.For free shipping orders, you will be responsible for all return shipping fees and insurance charges to the specified address and items should be returned with a copy of your order receipt/ invoice. It is also your responsibility to ensure that the product is shipped and reaches the address safely and without any damage (in transit) to ensure that the claim is processed appropriately.
Customers may request to return the item(s) OR replacement within 15 days from receiving your item. Failure to do so will void any return or refund claim on that basis. Refunds will not be processed until the item has been received and inspected by our representative. The item ship back for returning or replacement must in their original packaging.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Refunds will be processed within 7-10 working days of the item(s) being received or replacement will be issued to you within 7-10 working days after the item(s) being received
Faulty item return policy
You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 15 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us.
For refund or replacement of faulty items, you will need to meet the following conditions:
- Contact customer email@example.com to get the return address
- Item(s) must be purchased from Movilshacks
- Item(s) are returned with a copy of your receipt/invoice.
- Item(s) are in the condition same as bought from Movilshacks (with all original packaging including all accessories).
- Item(s) returned are confirmed to be faulty after our inspection.
We will arrange reshipment after receiving your returned items. Or we will send back your money to your bank within 10 working days upon we have confirmed your refund request. Please contact your bank for your order refund follow-ups. Please contact us for any further issues about returns through email firstname.lastname@example.org.